Frequently asked questions

Does Radiant require Smart Selector?#

No. A chart can provide a complete table-only experience. Smart Selector is available when the chart, assignment, plan, and usage allowance are eligible.

Can shoppers still open the full table?#

Yes. The full table remains part of the sizing experience. The merchant can also configure the initial panel view when the available customization settings permit it.

Does every product need an exact assignment?#

No. Rules can target products, collections, product types, vendors, tags, or the entire site. More specific rules win, so exact Product assignments are useful for exceptions.

What is the assignment priority?#

Product > Collection > Product type > Vendor > Tag > Entire site

What is the difference between the app embed and product block?#

The app embed provides a floating launcher. The product page block is an inline Size selector block positioned in a Shopify product template. Either or both can be used.

Does Radiant translate my chart content?#

No. Automatic language follows a supported Shopify storefront locale for the Radiant interface. Merchant-written titles, labels, instructions, and links must be localized by the merchant.

Which interface languages are supported?#

English, Spanish, and Portuguese (Brazil). Unsupported storefront languages fall back to English when Automatic is selected.

Does Radiant store shoppers’ body details?#

No server-side body profile is created. Sex, birth-year-derived age, height, weight, relevant shape answers, and calculated measurements are used in the shopper’s browser and are not attached to Analytics or plan-usage records.

Can a result be remembered?#

Yes, when the merchant enables it and Shopify permits preference processing. The completed outcome can be remembered for the current visit, 1 day, 7 days, or 30 days for the same store and chart. Original body inputs are not included.

Is a recommendation guaranteed?#

No. It is guidance derived from the assigned chart and active inputs. Product construction, fabric, source-chart accuracy, and fit preference still matter.

What does conversion mean in Analytics?#

An eligible add-to-cart after a sizing consultation. It does not mean checkout completion, revenue, or the store’s general conversion rate.

Does return attribution prove Radiant caused a return?#

No. It connects eligible sizing and order/product references with return-line quantities later reported by Shopify. It does not establish the reason for the return.

How long is an order reference kept?#

A direct order reference used for attribution is removed after 60 days. Non-linked event totals, product references, and quantities can remain.

What happens when the Smart session limit is reached?#

New Smart guidance pauses until the allowance resets or the plan changes. The journey shows that recommendations are temporarily unavailable and offers View size table. Radiant does not add surprise overage charges.

Is the 14-day trial guaranteed?#

No. Eligible stores can receive up to 14 days on eligible paid plans. Shopify shows the actual trial, charge, taxes, and billing terms before approval.

Where do I change plans?#

Use the plan controls in Radiant. Paid plan changes require approval through Shopify. A downgrade to Free is confirmed in Radiant, after which Shopify cancels the paid subscription and the Free limits apply. Shopify remains the source of truth for the active app subscription and billing outcome.

How do I get help?#

Use the public Support page or follow Contact support. Include the store domain, affected product or chart, reproduction steps, expected result, time zone, and a redacted screenshot.